Contact Us
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How Can We Help?
Our team is here to assist you with any aspect of the ImaginPrompt platform. Whether you need technical guidance, billing support, or want to discuss a partnership, select the category that best fits your inquiry below.
General Questions
Have a question about how ImaginPrompt works? We are happy to explain any feature, tool, or workflow in detail.
Billing & Subscriptions
Need help with charges, credit balances, plan upgrades, or refund requests? Our billing team handles all payment inquiries securely via Stripe.
API & Technical Integration
Looking to integrate our Image to Prompt or Text to Prompt engines into your app? Share your use case and expected volume for a tailored API proposal.
Partnerships & Collaborations
Interested in co-marketing, affiliate programs, or enterprise licensing? We welcome conversations with agencies, educators, and content platforms.
Response Times & Support Hours
Our support team operates Monday through Friday, 9:00 AM to 5:00 PM EST. We respond to all inquiries within 24 hours. Premium plan subscribers receive priority routing with typical response times under 4 hours. For urgent billing issues, include your transaction ID in the message for faster resolution.
Frequently Asked Questions
How fast do you respond to support tickets?+
Our dedicated support team operates Monday through Friday, 9:00 AM to 5:00 PM EST. We typically respond to all inquiries within 24 hours. Priority support is provided for premium plan subscribers.
Can I request a custom API integration?+
Absolutely. If your business requires customized API limits or specific generative endpoints for the text-to-prompt or image-to-prompt engine, please select "API Access" as your topic. Our engineering team will review your requirements and provide a tailored technical proposal.
Do you offer refunds?+
Yes, we maintain a transparent refund policy. If you are unsatisfied with your premium subscription, you may request a full refund within the first 7 days of your initial purchase, provided you have not exhausted more than 20% of your allocated monthly generation credits. Contact us using the form above for any billing discrepancies.
Helpful Resources
You can also reach us directly at support@imaginprompt.com